Saturday, February 04, 2006
Wednesday, February 01, 2006
They finally fixed the lights on the pedestrian overpass for the light rail stop near my house. I had called weeks ago and reported that 1, then several of the lights had gone out, but they didn't even give me a reference #, so I had no way to find out what happened to my reports. Which got me thinking about Perot and others who cry that government should act more like a business. But TriMet has a web site and a phone number for complaints, just like a business. TriMet even recently added an automated system that can tell you when the next bus or train will arrive. More famously, even Google makes use of TriMet data to offer trip planning.
My belief is that governments do act like businesses, but only after businesses have reached sufficient consensus on the next big improvement. Governments should move slowly in many ways, in the interest of greater stability. Just as the Supreme Court refers to the 50 states as labs for new ideas in legislation and justice, it seems like government uses companies as labs for new management and operations ideas.
